Frequently Asked Questions

Thinkzoom Login

• Confirming Your Thinkzoom Account
• Resetting Your Thinkzoom Password

Thinkzoom users

Accessing my Thinkzoom account

• Using The Quad
• Resending Confirmation Instructions to Activate Account
• What to do if the Confirmation Token has Expired
• How to get Access to your company's Thinkzoom Campus
• Are there any Password Restrictions or Requirements?
• How to Change Your Password

Troubleshooting your Thinkzoom account

• Error loading media: File could not be played
• Experiencing Audio Issues?
• Issues Playing Video or Exam Button not Appearing
• I was sent a link to view a course, but I don’t see the button to take the exam

My Profile

• Taking an Exam
• Where do I find what courses I recently viewed?
• Thinkzoom Guide for First-Time Users
• Where are my Courses?
• Viewing Exam Results After Taking an Exam
• Where Can I Find My Certificates?

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Thinkzoom Quick Guide for Users

• Thinkzoom Quick Guide for Users

Integration with Slack

• Using Thinkzoom Bot in Slack

Account Owners

Account settings

• Customize Background Image on Your Login Page
• What is 4tify?
• Disable Exam Results Forwarding
• Disable 4tify
• Disable Comments
• Disable The Quad

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Members Administration

• ★ Using Webhooks on Thinkzoom
• Thinkzoom Direct Assignment
• Using Import Rules with Thinkzoom
• Adding and Managing Users
• Adding Users to Thinkzoom
• Importing Users Who Have Email Addresses

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Groups

• Creating a Group
• Adding Courses to a Group
• Cloning a Group
• Removing Courses from a Group
• Restricting Courses to a Group
• Requiring Courses

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Reports

• Quick Guide for Reports
• Creating Custom Charts
• Creating Custom Reports
• Viewing Member Progress in a Group

Editing existing courses

• Creating Exams
• Editing Course Titles
• Replacing Thumbnail Image
• Disable Skipping Through Courses
• Reassigning Topics to a Course
• Personalizing ej4 Content

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Creating Your Own Courses

• Classroom Training in Thinkzoom
• Using the Thinkzoom Recorder (PDF)
• Creating Custom Content with Thinkzoom Recorder
• Creating Courses With Course Builder
• Creating an Exam for a Course
• Publishing Courses

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Recorder Tutorials

• Troubleshooting
• Creating A Scripted Recording
• Recording Video For A Scripted Recording
• Volume
• Narrating
• Overlay - Arrow

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Thinkzoom Quick Guide for Site Administrator

• Thinkzoom Quick Guide for Site Administrators

Tracks

• Groups VS Tracks?
• Creating and Managing Tracks

Comment Administration

• Using Comment Administration

Thinkzoom LVC

• How to broadcast a Thinkzoom Live Virtual Classroom stream
• How to create a Thinkzoom Live Virtual Classrooms Session
• How to download and install OBS for MacOS
• How to download and install OBS for Windows

General

Content newsletters

• March 2021
• February 2021
• January 2021
• December 2020
• November 2020
• October 2020

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Thinkzoom updates

• Thinkzoom Webinar: Admin View
• Thinkzoom Webinar: User View
• New Thinkzoom Feature - Learning Tracks
• Thinkzoom Feature Release - New Dashboard
• What is the Quad?
• Thinkzoom Feature Release - New Reporting Features

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FAQ

• Understanding the Weekly Requirement Report email
• What mobile devices are supported?
• Where can I find your course list/offerings?
• Which web browsers does Thinkzoom support?
• What video format is on Thinkzoom?
• What are the dimensions for the logo on Thinkzoom?

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